Returns & Refund is a guarantee provided by kiyoai
RETURN & REFUND POLICY
Not in love with your new purchase? Please contact our customer service team, we’d be more happy to help you sort your issue out and find the best solution for you!
Order Modifications Or Cancellation
After your order has been placed, you have 12 hours to Contact our Customer Service (Here) and request order modifications or a cancellation. After 12 hours, your order has already been placed in production and can no longer be modified. Buyers assume all risks when choosing the wrong style and size of their purchase, no return or refund is accepted in this case. To better help you in choosing the right size, we have made available a size chart in each product page. Just click on the Size Guide link to find your best fit!
We are doing our best to ensure product quality and order accuracy. However, if your item is received as a damaged item or incorrect product, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
When you return an order, you have a few compensation options to choose from:
Replacement Order – We replace your original order and send you new confirmation and shipping information.
Voucher – We email you a credit code with the same value as your original order, which you can put to a new purchase.
Full Refund – We return the amount to your original payment method (Paypal, Credit Card).
How To Return An Item
All we need is your order number and a clear photo showing either the incorrect item or the damaged area of the item and contact one of our heroes through our Contact us.
Once confirmed, you will receive in your email the address where to return it.
If the size or the color is wrongly placed by your faults, we’re willing to help on processing another one with a discount (Contact us for detail).
Duration Of Refund Processing
As the refund is a reversal of your payment, we can only send it back the same way it was received. Reversing a payment in this way is the fastest and most secure way to get your funds back to you. The refund duration’s depended on the bank or card issuer. Some banks/card issuers finalize refunds within 2 business days, while others may wait until the end of the statement month to process refunds. If the refund seems to be taking more than one week, you can contact your bank or card issuer to ask about their usual timeframes.
Remember, once you receive your item, you have 3 days to submit a return/refund request. The product is unwashed, unworn and unused.
You cannot return products exceeding the cancellation period.
Common Return & Refund Questions
What types of refunds do you offer?
Paypal – The refund returns to the account used to make the purchase and you are provided with a unique transaction ID.
Credit Card – The refund returns to same card used at purchase and your transaction ID is your order number.
How long will the refund take?
It depends on the bank or card issuer. Some banks/card issuers finalize refunds within a couple of business days, while others may wait until the end of the statement month to process refunds. If the refund seems to be taking more than one week, you can contact your bank or card issuer to ask about their usual timeframes.
What if that account and/or card has been cancelled?
You will need to contact your bank to alert them that you were expecting a refund to this account or card and make alternative arrangements with them.
Can the refund be sent to a different card or account?
As the refund is a reversal of your payment, we can only send it back the same way it was received. Reversing a payment in this way is the fastest and most secure way to get your funds back to you.